ALL Prices are quoted in Australian Dollars
Minimum order is $10.00
Goods Shipped – via Australia Post – Please Note: -P.O. Box addresses will NOT be accepted.
Bulky items – are sent via our Freight company and a current street address is required for this – Please Note: -P.O. Box addresses will NOT be accepted.
Delivery Time – Please allow 14 days delivery, however in most cases you will receive your parcel much sooner. During our sale months it may take up to 21 days delivery.
Incorrect Delivery Information – Earth Mum cannot be held responsible for missing goods if an incorrect address was quoted at the time of order. To ensure your parcel is delivered safely, please check all information and delivery address is correct before you confirm your order.
Delivery of Goods – All goods delivered must be signed for by the purchaser, or an authorised person at the delivery address. Under NO circumstances will goods be delivered and left without a Signature on Delivery. The purchaser accepts full responsibility for the goods once delivered to the delivery address.
Customer Satistaction – Customer satisfaction is important to us and we ask that you examine all shipments immediately upon receipt. If defective or incorrect merchandise is received, you MUST notify us by email within 7 DAYS of receipt.
Returns – Earth Mum is unable to accept returns simply because you have changed your mind. If however goods are faulty, Earth Mum will allow you to return the goods for a refund or exchange for the same item (depending on availability). Refunds will be processed through the respective credit card companies once the items are returned to us unused and in the same condition as sold along with your customer receipt (original or photocopy).
All Returns Earth Mum MUST be notified by email within 7 DAYS of receipt of goods. Please ensure repackaged goods are done securely, as we cannot offer refunds for goods that are damaged in transit.
On receipt of your email we will notify you of the method for the return of goods. If required to return faulty goods by post, please keep your receipt as Earth Mum will refund your postage for goods that are faulty, but will NOT accept the return of goods C.O.D.
Privacy and Security
We are committed to protecting your privacy. We will not sell, share or pass on to any other person or organisation any of your personal information that we receive from you. Any and all information you provide to us is kept strictly confidential and is only used in processing orders and or maybe used to provide you with a more personalised shopping service.
Security for you and Earth Mum is our primary objective. We maintain this through the secure server software (SSL) which encrypts all information you input and prevents it from being intercepted over the Internet before being transmitted to us. Furthermore all customer data we collect is protected against unauthorised access.
Usage of the Site will deem agreement of all terms and conditions herewith.
All Trademarks, trade names, logos, text graphics, images and all content remain the property of Sew Trade Pty Ltd, trading as Earth Mum.
When registering for “Create an account” on the Earth Mum Site you are responsible for all activity that occurs under your account and password. If your account and password has been breached in any shape or form, you are to notify us immediately.
All prices advertised on this web site and on our written material are subject to change without notice.
Earth Mum cannot be responsible for missing goods if an incorrect delivery address was quoted at time of order. Please check your delivery address is correct before you confirm your order.
Earth Mum shall not be liable or responsible, directly or indirectly, for loss or damage of any kind incurred as as result of, or in connection with your failure to comply with its terms.
Earth Mum may not be held responsible for any damage or injury to a person/s or property resulting from the use of any item sold by Earth Mum. The buyer understands that he or she is directly responsible for the safe handling of any item purchased from Earth Mum.
Metaphysical information is or educational, inspirational, and or for entertainment purposes only. Mystical information on spiritual healing information is not to be construed as prescription or healthcare information. Please consult your physician or other healthcare practitioners for all ailments, disease and injury. Earth Mum assumes no liability for any use or misuse of this information.
The information in this section is from information given in a number of texts such as, ‘The Book of Stones’ by Robert Simmons-Naisha Ahsians, ‘Love is in the Earth’ by Melody and ‘The Crystal Bible by Judy Hall, unless otherwise stated. We try to credit all articles but sometimes don’t know where they came from. Some information is from our own research while other information is given to us by friends and customers. If you see something here that is yours and you’re not getting credit for it, please contact us and we will add you as the author or remove it if requested. We want to thank everyone for sharing this wonderful information!