FAQs

Frequently Asked Questions

Where do you ship?

Earth Mum ships within Australia only.

How quickly will my order be dispatched?

Orders are generally dispatched within 1–3 business days. You’ll receive a shipping confirmation email once your order has been sent.

Do you offer free shipping?

Yes. Free standard shipping is available on eligible Australian orders over $100. Oversized and bulky items are excluded.

Can I choose Express Post?

Yes. Express Post is available on eligible orders at checkout.

Can I pick up my order?

No. Earth Mum is an online store and does not offer customer pickup or in-person shopping.

Where is Earth Mum located?

Earth Mum is an Australian-owned online store. For privacy and security, our fulfilment location is not open to the public.

How can I contact you?

Please email earthmumsydney@gmail.com or use the Contact page.

Can I return an item?

Eligible items may be returned for exchange or store credit within 7 days of delivery, subject to the conditions in our Returns & Exchanges Policy.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photos where relevant. We’ll review the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

Are crystals and handmade items all identical?

Natural crystals, stones and handcrafted items may vary slightly in colour, pattern, shape or finish. These natural variations are part of their individual character.

Are your spiritual products intended to diagnose or treat medical conditions?

No. Earth Mum products are offered for spiritual, ritual, decorative and wellbeing purposes and are not a substitute for professional medical advice or treatment.

Do you sell internationally?

Not at this stage. International shipping may return in the future.