Shipping
Orders & Shipping
Dispatch Timeframes
Orders are generally dispatched within 1–3 business days.
You will receive a shipping confirmation email once your order has been sent.
Shipping Provider & Tracking
Orders are shipped via Australia Post.
A tracking number will be provided for tracked parcels and sent to the email address supplied at checkout.
Shipping Costs
Shipping costs are calculated at checkout according to the size, weight and shipping profile of your order.
Free standard shipping is available for eligible Australian orders over $100. Oversized and bulky items are excluded.
Express Post is available on eligible orders at checkout.
Estimated Delivery Timeframes
After dispatch
Australia
- SE QLD & Sydney CBD: approximately 2–3 business days
- VIC, ACT & NSW: approximately 2–4 business days
- SA, NT & TAS: approximately 3–7 business days
- WA: approximately 7–14 business days
Delivery timeframes are estimates and may vary due to destination, peak periods or Australia Post delays.
Safe Drop / Authority to Leave
Where Australia Post permits Safe Drop or Authority to Leave, parcels may be left in a suitable safe location if authorised.
If a parcel cannot be safely left, Australia Post may take it to a local Post Office or collection point and provide collection instructions.
Delays, Missing or Damaged Parcels
We take great care when packing and dispatching every Earth Mum order.
If your parcel is delayed, appears to be missing, or arrives damaged, please contact us at earthmumsydney@gmail.com with your order details and we will assist you with the next steps.
Customers may also use their Australia Post tracking number to check the latest delivery status directly with Australia Post.
Important Delivery Information
To help ensure smooth delivery, please:
- Double-check your delivery address before completing your order
- Include a business name if shipping to a workplace
- Include apartment or unit numbers where applicable
Incorrect or incomplete addresses may result in delays or returned parcels. If an order is returned because an incorrect or incomplete address was supplied, additional postage may be required before the order can be resent.